The customer is always at the heart of our efforts. We believe it is only the satisfaction of all customers that may help the company prosper. Any Centropen trademark bearing product that makes it to the market must comply with the most stringent quality and health safety criteria, the more so that most of our products qualify as toys.
Customers require not only quality products. They expect the writing utensils to be able to satisfy the changing requirements invoked by modern times. People write less and less. Instead of writing, they use computers, tablets and smart phones. However, information technologies are not our enemy. They amount to an opportunity for us and create room for further improvement and innovation.
As regards innovation, every single staff member is encouraged in their endeavours – a production labourer or a payroll accountant, they all may use the "Improvement Suggestion Submission Form". Each innovation related to product or process efficiency improvement, waste reduction or making the working environment more agreeable is welcome.
Every year, the company succeeds in putting a number of such suggestions into practical use. Staff members who succeed in putting their ideas forward are entitled to a remuneration.
In any communication, whether it concerns customers, authorities or the media, the company always strives to be as open and fair as possible. It is not our aim to obfuscate or even conceal any, even negative, information. This is attested to by the corporate bulletin which comes out once a quarter, in which the company management informs both their own employees and the local community.
Our publicity communications are always truthful. We have waived any form of comparative advertising. In our marketing communication, we always highlight the strengths of our products instead of bashing our competitors.
We believe there is no place for corruption in the business world.
We refuse to engage in endless prolonging of invoice payment terms as is an unfortunate and common habit with certain companies. Centropen always complies with its payment obligations within the payment term required.